General Terms and Conditions

In the following Terms and Conditions the expressions “Neptune Homes”,”we”,”us” and “our” are references to Neptune Homes Pty Ltd any related bodies. By accessing and using Neptune Homes Pty Ltd services/products, you accept and agree to be bound by the terms and conditions of this agreement. In addition, when using these particular services/products, you shall be subject to any posted guidelines or rules applicable to such services/products. Any participation in our services/products will constitute acceptance of this agreement. If you do not agree to abide by the preceding information, please do not use any Neptune Homes service and/or product.

The contents of our products and/or services may not be copied, reproduced, adapted or distributed in whole, or in part without our permission. Neptune Homes does not guarantee the currency or correctness of information disclosed in any of our products and/or services. Including but not limited to our website and downloadable files. Neptune Homes is perpetually updating our products and services in order to provide an improved experience for you. However, while we do strive to ensure any information we disclose is correct, delays, errors and omissions may occur.

To the maximum extent permitted by law Neptune Homes takes no responsibility for any loss or damage caused by the direct use of, or in relation to the use of our website or it’s contents, including but not limited to downloadable files. We recommend that prior to downloading any files, an appropriate virus check should be executed. Information and illustrations contained on this website are indicative only and subject to change by Neptune Homes at their discretion. Furthermore, items, features, finishes and/or other products displayed on this website may not be included in a house design, house price and/or not available from Neptune Homes.

Promotional Terms and Conditions

‘Cover It All’ Promotion

Not available in conjunction with any other offer. Limited to 1 x promotion per home. Offer and prices are correct at time of printing (24/3/2018), Offer ends (30/4/2018). Neptune Homes reserves the right to end this promotion at any time. Neptune Homes reserves the right to substitute similar products to those referred to in this promotion should an item not be available. Offer subject to all sales documentation being received and signed off within 14 days of payment of initial deposit. All floor plans, facade images and photographs have been used for illustrative purposes only and may not represent the final product shown. All furniture, screens, landscaping structures, pergolas and decorative finishes are not offered by Neptune Homes. Additional cost floor plan options, fixtures and fittings may also be shown. Offer only available to clients who purchase a Neptune Homes home from a Neptune Homes display centre or office. Speak to a Neptune Homes consultant for more information and visit www.neptunehomes.com.au for full details on each item.

General Promotion Terms and Conditions

Valid during nominated promotional period only or until sold out. Items subject to availability. Neptune Homes reserves the right to substitute similar products to those referred to in this promotion should an item not be available. Limits apply for some promotional lines. Not valid in conjunction with any other promotion. For more information speak to a Neptune Homes sales consultant. All floor plans, facades images and photographs have been used for illustrative purposes only, and may not represent the final product as shown. All furniture, screens, landscaping structures, pergolas and decorative finished are not offered by Neptune Homes. Additional cost for floor plan options, fixtures and fittings may also be shown. Offer subject to all sales documentation being received and signed off within 7 days and initial deposit. Offer only available to clients who purchase a Neptune homes home from a Neptune Homes display centre or office.

Product Guide

All floor plans, facade images and photographs have been used for illustrative purposes only, and may not represent the final product as shown. All furniture and any inclusions shown may not be included in our standard range, and may be for display purposes only. Please speak with your sales consultant for further information, or visit our website www.neptunehomes.com.au. All information shown in this brochure is owned by Neptune Homes, and is subject to copyright laws under the Copyright Act 1968. No information or images from this brochure may be reproduced without prior written approval from the owner. While every effort is made to provide accurate information, Neptune Homes does not warrant that this brochure is free from errors or omissions, and does not accept responsibility for any loss, damage or cost associated as a result of this information.

Privacy Policy

Neptune Homes Privacy Policy

At Neptune Homes we care about your privacy and we’re committed to protecting your personal information. The purpose of this Policy is to define how Neptune Homes Pty Ltd and any related bodies handle your personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (‘Privacy Act’) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012. In this Privacy Policy, the expressions “Neptune Hoems”, “we”, “us” and “our” are references to Neptune Homes Pty Ltd and any related bodies.

How We Collect Personal Information

Personal Information is defined as information or an opinion that can identify or can reasonably identify an individual. Neptune Homes only collects personal information, which is reasonably necessary for its dealings with the relevant individual. We may collect your information in person by sales and customer service staff, websites, social media pages, smart phone applications, phone calls and at a display sites and other installations on paper forms or electronic devices. We may also collect information that you divulge to us if you provide products and/or services to Neptune Homes.

What Personal Information We Collect

Neptune Homes collects the types of personal information required to assist with providing our products and services or informing you about them. This information includes but is not limited to basic contact information such as your name, phone number, address, and email address. We may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with Neptune Homes customer support.

How We Use Your Personal Informaiton

By submitting your personal information, you consent to Neptune Homes disclosing personal information that we collect:

  • to our related entities, employees, contractors or agents;
  • to others that you have been informed of at the time any personal information is collected from you;
  • to our professional advisors;
  • to our marketing agencies;
  • to organisations that acquire all or part of our assets or business; and
  • to government and regulatory authorities.

You also consent to Neptune Homes utilising this personal information to:

  • provide your with products or services;
  • complete an activity that you have chosen to undertake;
  • administer Neptune Homes’ relationship with you;
  • monitor online activity on our website(s) and/or applications(s);
  • market, improve and add to Neptune Homes’ products and services.

We strive to ensure that any third-party providers comply with the APPs, or are subject to a law or scheme that is at least substantially similar to the way in which the APP’s protect personal information.

How We Store Your Personal Information

We endeavor to ensure your personal information is stored securely and privately. We may store your personal information electronically and/or in hard copy.

We will take reasonable steps to protect and maintain the security of your personal information from unauthorized access, loss, disclosure or modification in accordance with this Privacy Policy. However, we do not guarantee that unauthorized access to your personal information will not occur, either during transmission of that information to us or after we receive that information.

We only retain your personal information for as long as is necessary for the purposes for which it was collected and we are required to keep it to comply with any laws. We will take such steps as are reasonable in the circumstances to destroy or de-identify personal information which we no longer need. These measures may vary depending on the personal information held.

The provision of personal information by you is at your own risk. On our receipt of your personal information we will take reasonable steps to preserve the security of your personal information on our systems.

Personal Information Utilised For Marketing Purposes

Neptune Homes may use your personal information to send marketing material to you, where you reasonably expect Neptune Homes to use the information for that purpose. We may provide marketing communications and targeted advertising to you on an ongoing basis via email and telephone in accordance with applicable laws such as the Spam Act 2003 (Cth) and Do Not Call Register Act 2006 (Cth).

Your prior consent will be obtained before personal information is used for marketing purposes in situations where you would not reasonably expect. Neptune Homes to use the information for that purpose.

If you no longer wish to receive marketing material from us, you can opt out via the relevant method provided for in the electronic marketing message sent to your or contact us at info@neptunehomes.com.au.

How Can I Access/Amend My Personal Information

You can request access to your personal information held by us. We may ask that you put the request in writing and may also require some verified proof of identification before releasing or correcting any personal information.

We take the accuracy of your personal information seriously, if you are aware that the information we hold relating to you is inaccurate, incorrect or out-of-date, please contact us at infor@neptunehomes.com.au

We may charge you a reasonable fee for searching for and providing access to your personal information. However, we will not charge you for the making of the request or to update your personal information.

Updates to Our Privacy Policy

Neptune Homes reserves the right to change this Privacy Policy at their discretion, effective immediately upon updating this website. Please return periodically to ensure you are up to date with our current Privacy Policy.

Contact Regarding This Privacy Policy

If you have any questions or concerns regarding our Privacy Policy or our use of your information, please contact us at:

Neptune Homes Pty Ltd

PO Box 3048

Nerang DC QLD 4211