In the following Terms and Conditions the expressions “Neptune Homes”, ”we”, ”us” and “our” are references to Neptune Homes Pty Ltd any related bodies. By accessing and using Neptune Homes Pty Ltd services/products, you accept and agree to be bound by the terms and conditions of this agreement. In addition, when using these particular services/products, you shall be subject to any posted guidelines or rules applicable to such services/products. Any participation in our services/products will constitute acceptance of this agreement. If you do not agree to abide by the preceding information, please do not use any Neptune Homes service and/or product.
The contents of our products and/or services may not be copied, reproduced, adapted or distributed in whole, or in part without our permission. Neptune Homes does not guarantee the currency or correctness of information disclosed in any of our products and/or services. Including but not limited to our website and downloadable files. Neptune Homes is perpetually updating our products and services in order to provide an improved experience for you. However, while we do strive to ensure any information we disclose is correct, delays, errors and omissions may occur.
To the maximum extent permitted by law Neptune Homes takes no responsibility for any loss or damage caused by the direct use of, or in relation to the use of our website or it’s contents, including but not limited to downloadable files. We recommend that prior to downloading any files, an appropriate virus check should be executed. Information and illustrations contained on this website are indicative only and subject to change by Neptune Homes at their discretion. Furthermore, items, features, finishes and/or other products displayed on this website may not be included in a house design, house price and/or not available from Neptune Homes.
General Promotion Terms and Conditions
Valid during nominated promotional period only or until sold out. Items subject to availability. Neptune Homes reserves the right to substitute similar products to those referred to in this promotion should an item not be available. Limits apply for some promotional lines. Not valid in conjunction with any other promotion. For more information speak to a Neptune Homes sales consultant. All floor plans, facades images and photographs have been used for illustrative purposes only, and may not represent the final product as shown. All furniture, screens, landscaping structures, pergolas and decorative finished are not offered by Neptune Homes. Additional cost for floor plan options, fixtures and fittings may also be shown. Offer subject to all sales documentation being received and signed off within 7 days and initial deposit. Offer only available to clients who purchase a Neptune homes home from a Neptune Homes display centre or office.
All floor plans, facade images and photographs have been used for illustrative purposes only, and may not represent the final product as shown. All furniture and any inclusions shown may not be included in our standard range, and may be for display purposes only. Please speak with your sales consultant for further information, or visit our website www.neptunehomes.com.au. All information shown in this brochure is owned by Neptune Homes, and is subject to copyright laws under the Copyright Act 1968. No information or images from this brochure may be reproduced without prior written approval from the owner. While every effort is made to provide accurate information, Neptune Homes does not warrant that this brochure is free from errors or omissions, and does not accept responsibility for any loss, damage or cost associated as a result of this information.
50 Year Structural Warranty
Neptune Homes 50-year guarantee is our commitment to you that our homes are built to stay strong for many years to come. We want to give you peace of mind, knowing that you have made the right decision in choosing to build with Neptune Homes.
At Neptune Homes, we pride ourselves on the quality and workmanship of our homes. In the unlikely event that there is a major structural element defect in your home, please notify us in writing immediately. If your home is subject to a major structural element defect, it will be fixed by Neptune at our own cost within a reasonable time after receiving your notice.
This warranty covers major structural element defects, attributable to defective design or workmanship. The structural elements of your home are those elements which are essential to the building’s stability and structural integrity, namely, the frame, roof trusses, slab, piers, and footings.
This warranty will protect your home from structural defects for 50 years after the date of your Practical Completion Inspection. Our warranty covers the foundation systems, concrete or strip footings, load bearing brick work, structural timbers and steel in wall or roof framing, but does exclude the following defects, namely: this includes situations where the defect results in the building or part of the building being unsuitable for use, physical damage to the building or the building posing physical damage or collapse.
There are some conditions under which our guarantee becomes void. These include if you have carried out structural alterations or additions to the property, or if the damage has been caused by a lack of reasonable maintenance or action to minimise damage. You should take care to maintain your home over its lifetime, including major maintenance activities such as replacing roof tiles after their useful life. This will protect the structural integrity of your home and minimise the likelihood of your guarantee becoming void.
Defects due to your misuse or neglect, or failure on your part to properly maintain your home, or by the misuse of your home, after the Practical Completion Inspection of your home has occurred will not be covered under this warranty. In addition to other maintenance precautions, the CSIRO’s Guide to Foundation Maintenance and Footing Performance can guide you on how to care for your new home after completion.
The everyday ageing of your home is also not covered by our guarantee. This includes shrinkage and minor settlement cracks and normal wear and tear. Damage caused by an act of nature which exceeds that allowed for by the relevant Australian Standards or good building practice is also not covered.
Our guarantee will cover any structural defects for the original purchaser of any Neptune Homes property. This guarantee will become void if you have transferred or sold the property.
How We Collect Personal Information
Personal Information is defined as information or an opinion that can identify or can reasonably identify an individual. Neptune Homes only collects personal information, which is reasonably necessary for its dealings with the relevant individual. We may collect your information in person by sales and customer service staff, websites, social media pages, smart phone applications, phone calls and at a display sites and other installations on paper forms or electronic devices. We may also collect information that you divulge to us if you provide products and/or services to Neptune Homes.
What Personal Information We Collect
Neptune Homes collects the types of personal information required to assist with providing our products and services or informing you about them. This information includes but is not limited to basic contact information such as your name, phone number, address, and email address. We may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with Neptune Homes customer support.
How We Use Your Personal Information
By submitting your personal information, you consent to Neptune Homes disclosing personal information that we collect:
You also consent to Neptune Homes utilising this personal information to:
Personal Information Utilised For Marketing Purposes
Neptune Homes may use your personal information to send marketing material to you, where you reasonably expect Neptune Homes to use the information for that purpose. We may provide marketing communications and targeted advertising to you on an ongoing basis via email and telephone in accordance with applicable laws such as the Spam Act 2003 (Cth) and Do Not Call Register Act 2006 (Cth).
Your prior consent will be obtained before personal information is used for marketing purposes in situations where you would not reasonably expect. Neptune Homes to use the information for that purpose.
If you no longer wish to receive marketing material from us, you can opt out via the relevant method provided for in the electronic marketing message sent to your or contact us at [email protected].
Ultimate Price Guarantee
Ultimate Price Guarantee including 12 month price lock is available to homes with initial deposits paid on or after 10/07/2023 with Thrive or Brilliance inclusion. For the 12-month Price Lock Guarantee to apply you must enter a HIA Building Contract with Neptune Homes Pty Ltd within 3-months from your initial deposit date, and you must have the 12-month Price Lock Guarantee noted in your Contract Specification document. This promotional offer will provide you with a guaranteed and fixed contract price transparency for a period of 12-months; with 8-months from the initial deposit date being included at no additional cost, and up to an additional four-months being included at a fixed rate of 1.5% of Contract Price per month (Fixed Extension Rate). Giving you peace of mind for a period of twelve-months from your initial deposit date.
Note: This additional monthly charge is only applied to the Contract should Commencement not occur within 8-months from your initial deposit date, for reasons outside the control of Neptune Homes Pty Ltd, including but not limited to land registration, permit or covenant approval, finance approval etc.
Note: In the event Commencement has not occurred within 12-months from your initial deposit date, for reasons outside the control of Neptune Homes Pty Ltd, including but not limited to land registration, permit or covenant approval, finance approval etc, then the contract price is subject to review at the discretion of Neptune Homes Pty Ltd.
Registered Land $25k Reward
Available on all initial deposits paid on or after 07/11/2022 with Thrive and Brilliance inclusions. HIA Building Contract must be entered with Neptune Homes within 3-months from your initial deposit date. Appropriate evidence demonstrating proof of land registration and land ownership must be provided to Neptune Homes head office prior to the date 3-months from your initial deposit date. This evidence must be in the form of a rates notice or land settlement letter, which clearly illustrates the title holder of the land and matches the client details with Neptune Homes on the relevant new home estimate and/or HIA Building Contract. Should these conditions not be met, Neptune Homes Pty Ltd reserves the right to retract this offer. This offer is not available on new home builds that require any elevated level of council assessment, including but not limited to build over sewer applications, boundary relaxations, material change of use applications etc. This offer is only to be used in the Envision Studio on upgraded items, and otherwise, cannot be redeemed as cash or credit.